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PartnerStack

How Softr uses PartnerStack to track affiliated customers and pay commissions, and how customer records and attribution work.

PartnerStack is the partner management platform Softr uses to track affiliated customers and pay commissions. Partners use PartnerStack to manage their payouts and banking details for commissions earned.

How customer records are created

Customer records in PartnerStack are created automatically when a partner submits a project in the Partner Portal and the project is approved.

On approval:

  • A customer record is created in PartnerStack and linked to the partner.
  • The customer is assigned to the appropriate commission group based on the partner’s tier (Certified or Premium).
  • The record is linked to the customer’s Stripe customer ID.

Partners do not need to manually register customers in PartnerStack. The Partner Portal handles the sync.

Existing customer attribution

If a customer record already exists in PartnerStack and is linked to another partner (for example, the customer was originally referred via that partner’s newsletter or affiliate link), commission attribution stays with the original partner, even if a different partner is doing project work for that customer.

This is a first-touch attribution model: the partner who first connected the customer to Softr keeps the commission link.

How commissions are paid out

Once a customer record is linked to a partner in PartnerStack:

  1. Every transaction in the customer’s Stripe account triggers a webhook to PartnerStack.
  2. PartnerStack checks whether the Stripe customer ID is linked to a partner.
  3. If linked, a commission is recorded against that partner using the partner’s commission group (Certified or Premium). See Revenue Share for rate and period details.

See also When will I receive my commission payment?

Self-service visibility

Partners can view their linked customers and recent commission activity in PartnerStack at dash.partnerstack.com/softrplatformsgmbh/customers. This page provides full transparency into which customers are linked to your account.

If a customer or transaction appears to be missing or misattributed, contact partners@softr.io.

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